How long does it take to receive my order?
All crochet clothing and accessories are handmade to order. Processing time is typically 2–3 weeks, but during high-demand periods, dispatch may take up to 6–8 weeks. You’ll receive a tracking number once your order ships.

I am not in love with my order, can it be returned? What if there is an issue?
Each piece is handmade with care, so we don’t offer returns or exchanges once all order specifications have been met. However, if there’s an error on our part — such as a wrong item or major defect — please contact us within 48 hours of delivery, and we’ll be happy to make it right, including a possible refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hookedbylade@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to hookedbylade@gmail.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.